Rental Policies

Renter must be 25 years of age or older with a major credit card in his/her name, a valid driver’s license, and full coverage insurance in his/her name. Renter may purchase damage deposit reducer (DDR). Please read the following Policies and Conditions carefully. This form is the rental agreement between you and North Atlanta RV Rentals.

There is No Smoking in any of the RVs. Pets are not allowed. If the RV is returned with smoke, pet hair or pet odor, additional charges will apply to the rental contract. However, medically documented service animals are permitted in designated units with an additional non-refundable deposit of $500.00 (bringing the deposit total to $3000.00).

Pickup time is between 2:00 PM – 4:00 PM on the scheduled day of pickup. The pickup time must be pre-arranged no later than 48 hours prior to requested pick up time.

No refunds will be given for late pickups.

Return time is between 8:00 AM – 12:00 PM on the scheduled day of return. Renter agrees to pay a late fee of $75.00 per hour for every 1-hour period (or any portion thereof) after 12:00PM up to a maximum of $500.00 per day. If renter is late and delays the departure of, or causes the cancellation of the next renter for that vehicle, then renter will be responsible for any inconvenience fees or loss of revenue, whichever is greater. Any extensions of rental or late returns must be approved by us in writing. Early return times must be pre- arranged in writing. There are no refunds for early returns.

The renter agrees to fill fuel tanks and propane tanks to level they were at when rented, empty toilet and holding tanks, or be required to pay the following charges:

  • Fill Fuel tanks – $10.00 + cost of fuel Dump holding tanks – $150.00
  • The RV must be returned clean inside and out, in the same condition as when picked up. If the RV is not returned clean inside and out, an additional $50.00 per hour cleaning fee will be charged, up to $150.00.
  • Renter must pick up & drop off the rental RV him or herself. No Exceptions!

A down payment of $250 is payable at the time of reservation. The balance of the rental payment and the $2500.00 refundable security deposit is due14 days before the unit is picked up. The refundable security deposit will be refunded when the unit is dropped off in the same condition as when it was picked up. We may use the security deposit to pay any amounts owed to us under this agreement. Payment can be made by certified check or credit card.

If renter wishes to have additional drivers, renter must contact us for approval. If approved, additional drivers must obtain an insurance endorsement from their insurance company and provide it to us. All North Atlanta RV Rentals’ policies and conditions apply to additional drivers. The primary Renter (name on contract) is responsible for all rental costs and any and all damages. Renters with an insurance endorsement will need to go through their insurance company for reimbursement. If damage amounts are substantial and a claim must be submitted, and renter is responsible for any and all damages, loss of revenue, or additional expenses not covered by insurance. Check in time may take up 2 hours if damage estimating is necessary. Please allow yourself enough time. North Atlanta RV Rentals will estimate the damage and expedite the repairs.

The minimum reservation fee is $250.00, which is applied toward the rental price. The reservation fee is refundable up to 60 days prior to departure. A 25.00 administrative and processing fee applies to all cancellations made up to the 60-day deadline. If you cancel within 7 days of your rental, the full rental amount will be charged to the credit card provided at the time of rental. If you paid your rental fee with a certified check, the difference, if any, will be refunded to you by check no earlier than thirty (30) days after the date of your cancellation. There will be no refunds for Special Events such as NASCAR, Bonnaroo or Holiday Weekends. Please see management for a list of no refund Special Events.

Renter is responsible for looking over the rental contract to ensure that all rentals costs and rental dates are correct before they leave on their rental. There are NO refunds for early returns. If renter does not return on their scheduled return date and has not called North Atlanta RV Rentals for approval to extend, renter will be charged additional rental day(s), inconvenience fees, or loss of revenue whichever is greater.

If the RV is returned with damage while the RV was in possession of the renter, renter is responsible to pay all damage costs whether the renter was at fault or not, or if damage was caused by acts of nature (wind, rain, earthquake, fire, flood, etc). If an accident occurs, renter is responsible for obtaining a police report, contacting the renter’s insurance company and contacting us immediately at (770) 966-1551.

The RV is not to be driven outside of the contiguous USA and Canada. No trips are allowed to Mexico. During the winter months we do not recommend that you travel to or through snow areas, use snow (tire) chains, or travel where the weather is consistently below freezing. Tire chains can damage tires if not properly installed and the holding tanks may freeze and burst. The renter will be responsible for paying for any damages caused as a result of travel outside of recommended areas and for any resulting loss of revenue until the RV is able to be rented again. Please consult the sales office prior to traveling to areas with wintry weather conditions.

Vehicles are restricted from operation in desert areas during hot periods. Renter will be held liable for all damages to vehicle, tires, towing charges, and all other related expenses resulting from a breakdown associated with operating in these areas. During certain periods, these areas are not habitable and could pose a danger to the customer and passengers. Please consult the sales office for restricted areas and times.

Vehicles are not allowed on “logging” and other non-public roads, and selected highways such as the Apache Trail in Arizona. Please consult the sales office for restricted areas and times.

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void any purchased damage deduction reducer (DDR) and customer may also be held liable for all damages and all other related expenses.

If you experience mechanical problems or have equipment operation questions you should refer to the Rental Assistance Guide provided to you at the time of departure. If the problem persists or you have concerns, please call us at (770) 966-1551. Renter must call us for assistance to help with all concerns and mechanical problems. If renter does not call us with their concerns, we will not compensate renter for non-use of the RV, or any portion thereof, if the renter was unable to sleep, cook, or use the bathroom facilities in the RV. No reimbursement for out of pocket expenses will be paid to renter unless we have been made aware of the problem, and prior authorization has been given by us for same. Renter shall provide receipts of repairs to us upon return. If renter is at fault for any damages or mechanical failure, renter will be responsible for the entire contract amount, plus any loss of future rental income caused by the damages or mechanical failure.

All rentals include 100 free miles per day. Additional mileage charges are 1-99 miles per day, $.30/mile, 100-199 miles per day $.60/mile, 200+ miles per day $1.45/mile. Blocks of mileage may be pre-purchased at the rate of $.25/mile

The A/C, Awning, Radio, Microwave, TV, Satellite etc. are convenience items. If any malfunctions should occur with any of these items, no compensation will be made to the renter. For assistance, renters are advised to consult the Renter Assistance Guide provided at the time of departure. If problems persist, please call us at (770) 966-1551.

Tires are the responsibility of the renter. In the event of a tire failure the renter is responsible for having the damaged tire replaced with the same type/size and bringing back the original damaged tire to North Atlanta RV Rentals along with a receipt for the new tire. Do not change the tire yourself!

Dry Camping is not advised: When the renter is “Dry Camping” (not connected to an external power source), problems will most likely arise due to a low battery or failure. The battery will continue to stay low until renter is connected to an external power source. North Atlanta RV Rentals is not responsible for the battery being low or any appliance malfunctions of the vehicle due to dry camping, NO reimbursements will be given for “Dry Camping Malfunctions”.

Renter is responsible for reporting and payment of all parking/traffic violations at rental return. Non-reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the traffic fines.

Charges All rentals include 4 free generator hours per day. Additional hours will be charged at the rate of $3.00 per hour.

Towing is not allowed unless pre-authorization is received by us. Additional charges may be levied depending on the trailer weight. At no time shall any towed vehicle exceed 3000 lbs total weight or 300 lbs tongue weight. The towing hitch will be locked unless you advise to the contrary.

North Atlanta RV Rentals is not responsible for any charges related to the non-availability of a unit for reasons beyond our control i.e. breakdown or late returns. We are only liable for the amount of deposit and/or any fees paid to North Atlanta RV Rentals.

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